> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stateset.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect messaging channels

> Connect chat, SMS, and email channels to iCommerce.

# Connect messaging channels

This guide shows how to connect messaging channels to the iCommerce engine using an agent-driven flow.

## Prerequisites

* ResponseCX or an MCP-enabled agent
* Access to iCommerce SDKs or CLI
* Channel provider credentials

## Connect a channel and route to iCommerce

1. Connect your channel provider (chat, SMS, email, voice).
2. Route incoming messages to a ResponseCX agent or MCP tool.
3. Call iCommerce APIs or CLI for deterministic actions.
4. Return results to the channel.

```text theme={null}
Customer: Where is my order #12345?
Agent: Looks up order in iCommerce → returns status and tracking.
```

<Tip>
  Keep write actions behind explicit confirmation (`--apply`) in agent workflows.
</Tip>

## Verify the result

Confirm the channel response includes the expected order or return data.

## Related tasks

* [iCommerce Agent](/stateset-icommerce-agent)
* [CLI Workflows](/stateset-icommerce-cli-workflows)