> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stateset.com/llms.txt
> Use this file to discover all available pages before exploring further.

# iCommerce Returns Workflow

> Deterministic returns, exchanges, and refunds.

# iCommerce Returns Workflow

This guide outlines a standard returns flow with deterministic steps for auditability.

## 1) Validate Eligibility

Confirm policy requirements (window, condition, and item eligibility) before creating a return authorization.

## 2) Create Return Authorization

Create the return record with line items, reason codes, and disposition expectations.

## 3) Receive and Inspect

On receipt, inspect items and determine restock, refurbish, or reject actions.

## 4) Refund or Exchange

Trigger a refund or exchange based on inspection outcomes and policy rules.

## 5) Close the Return

Finalize the return record and update order, inventory, and financial state.

## Related Documentation

* [Returns Quickstart](/guides/returns-quickstart)
* [Warranty Quickstart](/guides/warranties-quickstart)