> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stateset.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ResponseCX Workflows

> Common workflows for support, returns, and order actions.

# ResponseCX Workflows

ResponseCX is optimized for high-volume, outcome-driven customer operations. Below are common workflows teams automate first.

## Returns and Refunds

1. Validate eligibility and policy rules
2. Create return authorization
3. Trigger refund or exchange actions
4. Notify the customer with tracking

## Order Changes

1. Verify order state and payment status
2. Apply updates (address, quantity, substitutions)
3. Recalculate totals and validate constraints
4. Confirm changes with the customer

## WISMO (Where Is My Order)

1. Pull latest fulfillment and carrier status
2. Detect exceptions or delays
3. Provide proactive resolution options

## Escalations

1. Detect low-confidence outcomes or policy exceptions
2. Route to human review with full context
3. Resume automation after approval

## Related Documentation

* [ResponseCX Overview](/stateset-responsecx)
* [ResponseCX Architecture](/stateset-responsecx-architecture)