curl --request POST \
  --url 'https://api.voice.stateset.com/api/v1/automations/voice/escalation-need' \
  --header 'Authorization: Bearer YOUR_API_KEY' \
  --header 'Content-Type: application/json' \
  --data '{
  "call_sid": "CA1234567890abcdef1234567890abcdef",
  "customer_phone": "+15555555678",
  "metadata": {
    "order_id": "ORD-12345"
  },
  "reason": "customer requested a human agent",
  "session_id": "550e8400-e29b-41d4-a716-446655440000"
}'

{
  "ok": true,
  "result": {
    "message_sid": "SM1234567890abcdef",
    "queued_at": "2026-05-14T17:42:09Z"
  }
}