StateSet API Docs

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/callback-tasks/{id}' \
  --header 'Authorization: Bearer YOUR_API_KEY'

{
  "acknowledged_at": "2024-01-15T10:40:00Z",
  "acknowledged_by": "tier2@stateset.com",
  "agent_name": "Support Agent",
  "assigned_to": "tier2@stateset.com",
  "call_sid": "CA1234567890abcdef1234567890abcdef",
  "claimed_at": "2024-01-15T10:33:15Z",
  "completed_at": "2024-01-15T10:45:00Z",
  "created_at": "2024-01-15T10:30:00Z",
  "created_by": "dashboard",
  "customer_phone": "+15555555678",
  "dispatch_attempt_count": 1,
  "disposition": "human_follow_up_required",
  "due_at": "2024-01-15T18:00:00Z",
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "last_dispatch_attempted_at": "2024-01-15T10:47:00Z",
  "last_dispatch_call_sid": "CA9876543210abcdef9876543210abcdef",
  "last_dispatch_status": "initiated",
  "last_sla_alert_due_at": "2024-01-15T10:45:00Z",
  "last_sla_alerted_at": "2024-01-15T10:46:10Z",
  "metadata": null,
  "notes": "Reach out after carrier update is confirmed.",
  "priority": 10,
  "queue_key": "escalations",
  "sla_due_at": "2024-01-15T10:45:00Z",
  "snooze_reason": "Waiting on carrier escalation before calling customer back.",
  "snoozed_until": "2024-01-15T12:00:00Z",
  "status": "open",
  "stream_sid": "MZ1234567890abcdef1234567890abcdef",
  "summary": "Customer requested a human follow-up about a delayed shipment.",
  "tenant_id": "tenant-123",
  "updated_at": "2024-01-15T10:32:22Z"
}

GET

api

callback-tasks

{id}

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/callback-tasks/{id}' \
  --header 'Authorization: Bearer YOUR_API_KEY'

{
  "acknowledged_at": "2024-01-15T10:40:00Z",
  "acknowledged_by": "tier2@stateset.com",
  "agent_name": "Support Agent",
  "assigned_to": "tier2@stateset.com",
  "call_sid": "CA1234567890abcdef1234567890abcdef",
  "claimed_at": "2024-01-15T10:33:15Z",
  "completed_at": "2024-01-15T10:45:00Z",
  "created_at": "2024-01-15T10:30:00Z",
  "created_by": "dashboard",
  "customer_phone": "+15555555678",
  "dispatch_attempt_count": 1,
  "disposition": "human_follow_up_required",
  "due_at": "2024-01-15T18:00:00Z",
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "last_dispatch_attempted_at": "2024-01-15T10:47:00Z",
  "last_dispatch_call_sid": "CA9876543210abcdef9876543210abcdef",
  "last_dispatch_status": "initiated",
  "last_sla_alert_due_at": "2024-01-15T10:45:00Z",
  "last_sla_alerted_at": "2024-01-15T10:46:10Z",
  "metadata": null,
  "notes": "Reach out after carrier update is confirmed.",
  "priority": 10,
  "queue_key": "escalations",
  "sla_due_at": "2024-01-15T10:45:00Z",
  "snooze_reason": "Waiting on carrier escalation before calling customer back.",
  "snoozed_until": "2024-01-15T12:00:00Z",
  "status": "open",
  "stream_sid": "MZ1234567890abcdef1234567890abcdef",
  "summary": "Customer requested a human follow-up about a delayed shipment.",
  "tenant_id": "tenant-123",
  "updated_at": "2024-01-15T10:32:22Z"
}

Tenant or admin workflow endpoint for operator queues, callback tasks, supervisor actions, and follow-up processing.

Path parameters

string (uuid)

required

Callback task UUID

Response

CallbackTask

string

required

string,null

string

required

string

required

string

required

string,null

integer (int32)

required

CallbackDisposition

required

string

required

string

required

string

required

string,null

string

required

string

required

any

required

string,null

integer (int32)

required

string,null

string

required

string,null

string

required

CallbackTaskStatus

required

string,null

string

required

string

required

Status codes

Code	Meaning
`200`	Callback task detail
`401`	Unauthorized
`404`	Callback task not found
`500`	Internal server error
`503`	Database not configured

curl --request GET \
  --url 'https://api.voice.stateset.com/api/v1/callback-tasks/{id}' \
  --header 'Authorization: Bearer YOUR_API_KEY'

{
  "acknowledged_at": "2024-01-15T10:40:00Z",
  "acknowledged_by": "tier2@stateset.com",
  "agent_name": "Support Agent",
  "assigned_to": "tier2@stateset.com",
  "call_sid": "CA1234567890abcdef1234567890abcdef",
  "claimed_at": "2024-01-15T10:33:15Z",
  "completed_at": "2024-01-15T10:45:00Z",
  "created_at": "2024-01-15T10:30:00Z",
  "created_by": "dashboard",
  "customer_phone": "+15555555678",
  "dispatch_attempt_count": 1,
  "disposition": "human_follow_up_required",
  "due_at": "2024-01-15T18:00:00Z",
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "last_dispatch_attempted_at": "2024-01-15T10:47:00Z",
  "last_dispatch_call_sid": "CA9876543210abcdef9876543210abcdef",
  "last_dispatch_status": "initiated",
  "last_sla_alert_due_at": "2024-01-15T10:45:00Z",
  "last_sla_alerted_at": "2024-01-15T10:46:10Z",
  "metadata": null,
  "notes": "Reach out after carrier update is confirmed.",
  "priority": 10,
  "queue_key": "escalations",
  "sla_due_at": "2024-01-15T10:45:00Z",
  "snooze_reason": "Waiting on carrier escalation before calling customer back.",
  "snoozed_until": "2024-01-15T12:00:00Z",
  "status": "open",
  "stream_sid": "MZ1234567890abcdef1234567890abcdef",
  "summary": "Customer requested a human follow-up about a delayed shipment.",
  "tenant_id": "tenant-123",
  "updated_at": "2024-01-15T10:32:22Z"
}

Overview

Calls

Voice outcomes

Sessions

Call logs

Automations

Operations

Customer portal

Logs

Voice

Media

Billing

Health

Get Callback Task

Path parameters

Response

Status codes

​Path parameters

​Response

​Status codes

Path parameters

Response

Status codes