Introduction

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What is StateSet?

StateSet is an AI-powered software as a service (SaaS) company focused on the direct-to-consumer (DTC) commerce space. Our mission is to revolutionize commerce operations with a cutting-edge platform that drives efficiency, collaboration, and scalability, enabling merchants and their partners to achieve the performance of large brands with a fraction of the resources. Our vision is to become the leading technology provider in the commerce industry.

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Why StateSet?

StateSet has developed proprietary software for automating operations, reverse logistics and other post-purchase workflows leveraging temporal framework, Hasura graphql engine and react server components (RSC) framework. StateSet has also developed a RAG AI platform for developing autonomous agents powering thousands of customer requests per month regarding WISMO, returns, and other product questions. Our comittment to delivering a next-generation technology platform is fueled by our passion for helping merchants and their partners achieve their goals.

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StateSet Response: Transformative Generative AI for CX

StateSet Response, our advanced Generative AI application, is designed specifically for Customer Experience enhancement. This AI-powered marvel creates personalized, contextually relevant responses to customer queries, significantly improving response time and quality. A ReSponse CX agent is a virtual agent that handles concurrent conversations with your end-users. It is a natural language understanding module that understands the nuances of human language. ReSponse translates end-user text or audio during a conversation to structured data that your apps and services can understand. You design and build a ReSponse agent to handle the types of conversations required for your system.

A Response agent is similar to a human call center agent. You train them both to handle expected conversation scenarios, and your training does not need to be overly explicit.

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StateSet Response features:

• Natural Language Processing (NLP): Understand and respond to customer inquiries in natural language, enhancing the quality of interactions and customer satisfaction.
• Personalization: Craft tailored responses based on customer data and preferences, ensuring a human-like, engaging conversation experience.
• Continuous Learning: Evolve and adapt with machine learning algorithms, learning from interactions to provide increasingly accurate and relevant responses over time.
• Multi-Channel Support: Seamlessly integrate with various communication channels, including chat, email, and social media, ensuring a consistent customer experience across platforms.
• Function Calling: The AI can make callouts to integrated such as a Subscription Application eg. I would like to cancel / pause my subscription. The intent is detected and the API is called to make the needed change. It will then confirm that the actions have been completed.
• MultiModal Vision: A customer sends an image of the product and asks when will this be back in stock; the AI can respond with associated metadata such as the restock date, the price or the URL of the product in the reply.
• Product Metadata Filters: Products can be used when customers ask about a question eg. “it won’t turn on”. We can leverage what product the customer owns from their Shopify data and filter the answer(s) based on the product.

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StateSet One: Elevating Engagement and Operations

StateSet One is your ultimate System of Engagement platform, a robust solution tailored for CX, Operations, and Warehouse Teams. With its intuitive interface and advanced features, StateSet One streamlines communication and collaboration, allowing teams to work harmoniously and deliver exceptional customer experiences.

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Key features include:

• Unified Communication: Seamlessly integrate communication channels, enabling real-time collaboration and information sharing among teams.
• Workflow Automation: Automate mundane tasks and streamline processes, optimizing operational efficiency and reducing human error.
• Data Insights: Harness the power of data analytics to gain valuable insights, empowering teams to make data-driven decisions for better CX and operational strategies.
• Customization: Tailor the platform to your specific requirements, ensuring a personalized experience that aligns perfectly with your business needs.

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StateSet Cloud Platform: Reliable Hosting for Seamless Performance

StateSet Cloud Platform serves as the robust hosting foundation for StateSet One and StateSet Response, ensuring reliable performance and scalability for your business-critical applications.

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Key features of StateSet Cloud Platform include:

• Scalability: Easily scale your applications based on demand, accommodating growing user bases and fluctuating workloads without compromising performance.
• Security: Implement state-of-the-art security measures, including data encryption and access controls, to safeguard sensitive customer information and maintain regulatory compliance.
• High Availability: Enjoy uninterrupted services with redundant infrastructure and failover mechanisms, minimizing downtime and maximizing operational continuity.
• Cost Efficiency: Optimize costs with flexible pricing models, allowing you to pay for the resources you use, ensuring budget-friendly scalability.

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The Value of StateSet Platform Across Different Teams

The StateSet platform is highly valued by various teams involved in operations optimization, customer support, and warehouse operations. Here’s a breakdown of why each group finds the platform indispensable:

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Operations Teams

• Comprehensive Solution: StateSet platform integrates and automates commerce applications, offering a holistic approach to operations optimization.
• Streamlined Operations: Helps to consolidate data and automate workflows, leading to reduced errors and increased efficiency.
• Scalability: Particularly valuable for business owners aiming to scale operations without a proportional increase in headcount.

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Customer Support Teams

• Unified Customer Data View: Offers a centralized view of customer data across all integrated applications, facilitating quick access and issue resolution.
• Improved Support Efficiency: Logging capabilities aid in tracking activity and troubleshooting, reducing the effort required to manage customer inquiries.

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Warehouse Management Teams

• Real-Time Visibility: Provides up-to-date insights into inventory levels, orders, and shipments, enhancing management and efficiency.
• Error Reduction: Automated workflows for replacement orders, returns, and warranties lower the chances of errors and reduce workload.

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Developer Teams

• Modern Development Tools: StateSet Cloud offers APIs and tools for rapid integration and deployment, speeding up the development process.
• Event-Driven API: Enables developers to build more modern software solutions efficiently with StateSet.

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Setting up

The first step to world-class commerce operations is creating your StateSet environment.