What are Sources?
In ResponseCX, a Source is a location where your Agents can retrieve information to answer user questions. A source can be a website, a document, or a knowledge base. By providing sources, you can equip your agents with the specific knowledge they need to be effective.Creating a Source
You can create a source through the Response_CX dashboard or using the SDK.Using the Dashboard
- Navigate to the Sources section of the ResponseCX dashboard.
- Click the Add New Source button.
- Fill in the source’s details. For example:
- Name: A descriptive name for your source (e.g., “Public Website”).
- Description: A brief summary of what the source contains.
- Type: The type of source, such as
Website,Document, orKnowledge Base. - URI: The location of the source, like a URL for a website or a path to a document.
- Click Add Source to create the source.
Using the SDK
Here’s how to create a source using the Node.js SDK.Managing Sources
You can list, update, and delete your sources.Listing Sources
Retrieve a list of all your sources via the SDK.Updating a Source
You can update a source’s properties from the dashboard or through the SDK.Using the Dashboard
- In the Sources list, click the Update button for the source you want to modify.
- Change the desired fields.
- Click Save.
Using the SDK
Deleting a Source
You can delete a source from the dashboard or via the SDK.Deleting a source does not remove what it has already contributed to an
agent’s knowledge. Embeddings created from it stay until they are deleted
too — so an agent can keep answering from a source you thought you had
removed. Delete the source, then re-index the agent.
Next Steps
After creating a source, you can associate it with an Agent to give that agent access to the information within the source.- Connect to an Agent: Learn how to link this source to one of your agents.
- Explore different source types: Investigate how to use other source types, like documents or knowledge bases.
Next steps
Knowledge base quickstart
Turning a source into answers an agent can give.
RAG quickstart
Retrieval over the indexed content.
Agents quickstart
The agent a source is attached to.
Knowledge API
Where indexed content is stored.