POST
/
v1
/
response
curl --location --request POST 'https://api.stateset.com/v1/response' \
--header 'Content-Type: application/json' \
--header 'Authorization: Token <token>' \
--data-raw '{
      'id': '0901f083-aa1c-43c5-af5c-0a9d2fc64e30',
        'ticket_url': 'https://api.stateset.com/v1/ticket',
        'channel': 'Email',
        'customer_message': 'I would like to cancel my order',
        'agent_response': 'Your order has been cancelled. Thank you!',
        'rating': '5',
        'agent_take_over': false,
        'served_by_agent': true,
        'org_id': '0901f083-aa1c-43c5-af5c-0a9d2fc64e30',
        'created_date': '2023-06-28T19:34:59.189838+00:00',
        'ticket_id': '0901f083-aa1c-43c5-af5c-0a9d2fc64e30',
        'function_call': 'cancel-order',
        'workflow_id': '0901f083-aa1c-43c5-af5c-0a9d2fc64e30'
}'
{
    "response": [
        {
            "id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "ticket_url": "https://api.stateset.com/v1/ticket",
            "channel": "Email",
            "customer_message": "I would like to cancel my order",
            "agent_response": "Your order has been cancelled. Thank you!",
            "rating": "5",
            "agent_take_over": false,
            "served_by_agent": true,
            "org_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "created_date": "2023-06-28T19:34:59.189838+00:00",
            "ticket_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "function_call": "cancel-order",
            "workflow_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30"
        },
    ]
}  

Body

id
string

This is the unique identifier for the response

ticket_url
string

This is the unique identifier for the ticket url.

channel
string

This is the unique identifier for the channel

customer_message
string

This is the customer message.

agent_response
string

This is the agent response.

rating
string

This is the reported condition of the return.

agent_take_over
boolean

This is whethere the message added the agent_take_over tag.

served_by_agent
boolean

This is whether the request was served by an agent.

org_id
string

This is the org_id of the response.

created_date
string

This is the created date of the response.

ticket_id
string

This is the ticket id of the response.

function_call
string

This is the function call of the response.

workflow_id
string

This is the workflow id of the response.

Response

id
string

The ID provided in the data tab may be used to identify the return

ticket_url
string

The ticket url provided in the data tab may be used to identify the return

channel
string

The channel provided in the data tab may be used to identify the return

customer_message
string

The customer message provided in the data tab may be used to identify the return

agent_response
string

The agent response provided in the data tab may be used to identify the return

rating
string

The rating provided in the data tab may be used to identify the return

agent_take_over
boolean

The agent take over provided in the data tab may be used to identify the return

served_by_agent
boolean

The served by agent provided in the data tab may be used to identify the return

org_id
string

The org id provided in the data tab may be used to identify the return

created_date
string

The created date provided in the data tab may be used to identify the return

ticket_id
string

The ticket id provided in the data tab may be used to identify the return

function_call
string

The function call provided in the data tab may be used to identify the return

workflow_id
string

The workflow id provided in the data tab may be used to identify the return