GET
/
v1
/
response
/
:id
curl --location --request GET 'https://api.stateset.com/v1/response/retrieve' \
--header 'Content-Type: application/json' \
--header 'Authorization: Token <token>' \
--data-raw '{
    "id": "res_1NXWPnCo6bFb1KQto6C8OWvE",
}'

{
    "response": [
        {
            "id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "ticket_url": "https://api.stateset.com/v1/ticket",
            "channel": "Email",
            "customer_message": "I would like to cancel my order",
            "agent_response": "Your order has been cancelled. Thank you!",
            "rating": "5",
            "agent_take_over": false,
            "served_by_agent": true,
            "org_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "created_date": "2023-06-28T19:34:59.189838+00:00",
            "ticket_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "function_call": "cancel-order",
            "workflow_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30"
        },
    ]
}

​
Body

​
id
string

This is the id of the response.

​
Response

​
id
string

The ID provided in the data tab may be used to identify the return

​
ticket_url
string

The ticket url provided in the data tab may be used to identify the return

​
channel
string

The channel provided in the data tab may be used to identify the return

​
customer_message
string

The customer message provided in the data tab may be used to identify the return

​
agent_response
string

The agent response provided in the data tab may be used to identify the return

​
rating
string

The rating provided in the data tab may be used to identify the return

​
agent_take_over
boolean

The agent take over provided in the data tab may be used to identify the return

​
served_by_agent
boolean

The served by agent provided in the data tab may be used to identify the return

​
org_id
string

The org id provided in the data tab may be used to identify the return

​
created_date
string

The created date provided in the data tab may be used to identify the return

​
ticket_id
string

The ticket id provided in the data tab may be used to identify the return

​
function_call
string

The function call provided in the data tab may be used to identify the return

​
workflow_id
string

The workflow id provided in the data tab may be used to identify the return

curl --location --request GET 'https://api.stateset.com/v1/response/retrieve' \
--header 'Content-Type: application/json' \
--header 'Authorization: Token <token>' \
--data-raw '{
    "id": "res_1NXWPnCo6bFb1KQto6C8OWvE",
}'

{
    "response": [
        {
            "id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "ticket_url": "https://api.stateset.com/v1/ticket",
            "channel": "Email",
            "customer_message": "I would like to cancel my order",
            "agent_response": "Your order has been cancelled. Thank you!",
            "rating": "5",
            "agent_take_over": false,
            "served_by_agent": true,
            "org_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "created_date": "2023-06-28T19:34:59.189838+00:00",
            "ticket_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30",
            "function_call": "cancel-order",
            "workflow_id": "0901f083-aa1c-43c5-af5c-0a9d2fc64e30"
        },
    ]
}