Schedules Quickstart
Getting started with ReSponse CX Schedules
Creating a Schedule
To create a schedule, navigate to the Schedules section of the ReSponse CX dashboard and click the Add New Schedule
button.
This will create a new schedule with the following fields, for example:
- agent:
ReSponse
- type:
System Schedule
- name:
eMail Schedule
- description -
Always respond to emails after waiting 5 minutes
Click Add Schedule
to create the system schedule
Creating an Escalation Schedule
Often times, you may want to escalate a request to a human agent after a certain amount of time.
This will create a new schedule with the following fields, for example:
- agent:
ReSponse
- type:
Escalation Schedule
- name:
EST Schedule
- description -
Always escalate to Morgan from 9am EST to 12pm EST
Updating a Schedule
To update a schedule, click on the Update
button in the schedule row in the Schedules section of the ReSponse CX dashboard.
This will open the schedule editor, where you can update the name, description or delete the schedule.
Schedules Overview
Once your schedules have been created, ReSponse will load these into the ReSponse CX dashboard.
These will be initialized as when processing requests from the customer.
For more information on how to use the schedules, please reach out at response@stateset.com