Creating an Agent

To create an agent, navigate to the Agents section of the ReSponse CX dashboard and click the Add New Agent button.

This will create a new agent with the following fields, for example:

  • type: Conversational AI Agent
  • name: ReSponse
  • description - ReSponse CX Agent is an autonomous conversational agent that can interact with customers in real-time.
  • voice model - Asteria

Click Add Agent to create the agent.

Updating an Agent

To update anagent, click on the Update button in theagent row in theagents section of the ReSponse CX dashboard.

This will open the agent editor, where you can update the name, description or delete the agent.

Agents Overview

Once your agents have been created, ReSponse will load these agents into the system and make them available when creating a new chat.

For more information on how to use Agents, please reach out at