ReSponse CX

What is the ReSponse app?

ReSponse App, is specifically designed for building agents that can automate your Shopify business. Agents autonomously respond to customer service tickets, answer questions, make API calls and provide amazing support to your customers.

How it works?

  1. Interprets the question / comment / request from the customer
  2. Generates the correct response based on your company knowledge base, FAQs & APIs
  3. Automatically sends the response back to the customer with the correct answer in real-time

How to use the ReSponse app to build your agent?

1

Sign in

Sign in on the ReSponse app at response.cx

2

Create an Organization

Create an Organization and make sure your organization is set in the bottom left hand corner.

3

Create a New Agent

Create a new agent by clicking on the Agents tab and then clicking on the Add Agent button.

4

Start a New Chat

Start a new chat by clicking on the chat icon in the top left corner. Enter your chat name, select your agent and select your model. We currently support GPT-4o and Llama3-70b-8192.

ReSponse Commands

Use these commands to build your Knowledge Base
  • /add : the ‘/add’ command will add data to the knowledge base
  • /update : the ‘/update’ command will update data in the knowledge base

Once you have added data to the knowledge base, you can ask your agent questions and it will generate responses based on the data you have added.

Add Agent Attributes

1

Select your Agent

Select your agent by clicking on the Agents tab and then clicking on the agent you would like to add attributes to.

2

Create your Attribute

Add the Agent Attributes such as the type, the name and the description.

3

Add Attribute Value

Add the Attribute Value by using the slider to select the value you would like to assign to the attribute.

4

Add Attribute

Click on the Add Attribute button to add the attribute to the agent.

Add Agent Rules

1

Select your Agent

Select your agent by clicking on the Agents tab and then clicking on the agent you would like to add rules to.

2

Create your Rule

Add the Rule Name, the Rule Description and the Rule Condition.

3

Add Rule

Click on the Add Rule button to add the rule to the agent.

You can now ask your agent questions and it will generate responses based on your knowledge base, agent attributes and agent rules.

If you have any questions, please contact us at support@stateset.com