Skip to main contentResponseCX Architecture
ResponseCX combines AI agents with deterministic workflows to deliver reliable, auditable customer operations.
Core Components
- Agent Orchestrator: Routes tasks to specialized agents
- Workflow Engine: Deterministic execution for critical steps
- Data Layer: Unified commerce data for context and actions
- Trace & Audit: End-to-end visibility for every action
Data Flow
- A customer request enters via chat, email, or voice.
- The orchestrator selects an agent and pulls context.
- The workflow engine executes required actions (returns, refunds, order updates).
- Responses are generated with traceable reasoning.
Integration Points
- Commerce platforms for orders and fulfillment
- CX tools for ticket ingestion
- Identity systems for customer verification
