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iCommerce Returns Workflow

This guide outlines a standard returns flow with deterministic steps for auditability.

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1) Validate Eligibility

Confirm policy requirements (window, condition, and item eligibility) before creating a return authorization.

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2) Create Return Authorization

Create the return record with line items, reason codes, and disposition expectations.

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3) Receive and Inspect

On receipt, inspect items and determine restock, refurbish, or reject actions.

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4) Refund or Exchange

Trigger a refund or exchange based on inspection outcomes and policy rules.

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5) Close the Return

Finalize the return record and update order, inventory, and financial state.