​

Welcome to StateSet

“StateSet is developing state-of-the-art systems to drive autonomous business operations and workflows powered by intelligent agents. It’s the greatest opportunity in software in decades, and we are excited about building that future.”
— Dom Steil, Founder & CEO, StateSet

​

What is StateSet?

StateSet is an AI-powered Software-as-a-Service (SaaS) platform designed to revolutionize direct-to-consumer (DTC) commerce operations. Our mission: empower fast-growing DTC brands with an autonomous commerce operating system that reduces friction, enhances the customer experience, and drives next-level growth.

​

Our Vision

We are committed to redefining the global commerce landscape, not just iterating on existing tools. By harnessing advanced AI, automation, and a data-driven approach, we simplify complex workflows and deliver intelligent solutions. Our relentless innovation is fueled by user feedback, continuous learning, and a drive to improve every aspect of commerce operations.

In other words: We’re building the future of autonomous commerce—faster, smarter, and more connected.

​

Our Philosophy

• “Focus on the customer.”
  Every feature we develop and decision we make is measured against the value it brings to customers.

• “Speed is the best offense and defense.”
  Rapid innovation keeps us ahead of the curve and enables our customers to stay competitive.

• “Documentation is the product.”
  We believe in transparent, comprehensive, and accessible documentation to help users unlock the full potential of our platform.

• “Creating the Stripe for warehouses is a huge opportunity.”
  By simplifying warehousing operations, we aim to transform a critical yet traditionally complex aspect of commerce.

• “An off-the-shelf API can unlock significant value.”
  Open, flexible APIs enable customization, allowing businesses to tailor StateSet to their unique workflows.

• “Automation is expected; intelligent automation is the differentiator.”
  We go beyond standard automation, delivering adaptive, learning-based solutions that improve over time.

• “Team, Compute, Data, and Distribution.”
  These four pillars define the foundation of our AI platform, ensuring robust, scalable, and globally distributed solutions.

​

The StateSet Ecosystem

The StateSet ecosystem comprises integrated components that work together to transform commerce operations:

1. StateSet Response: Generative AI for Customer Experience (CX)
2. StateSet One: Unified System of Engagement for CX, Operations, and Warehousing
3. StateSet Cloud Platform: Scalable, secure, and reliable infrastructure

​

1. StateSet Response: Generative AI for Better CX

StateSet Response uses advanced Natural Language Processing (NLP) and machine learning to deliver contextually relevant, personalized responses to customer queries—across any channel.

Key Features:

• NLP-Powered Understanding: Understands and responds to queries in natural language.
• Personalization: Leverages customer data to provide customized answers.
• Machine Learning Continuity: Adapts over time to improve response quality.
• Multi-Channel Support: Integrates seamlessly with email, chat, and social platforms.
• Function Calling: Executes API callouts for actions like managing subscriptions.
• MultiModal Vision: Handles image-based queries with rich metadata analysis.
• Product Metadata Filters: Incorporates product data to deliver highly targeted responses.

​

2. StateSet One: The Unified System of Engagement

StateSet One serves as a comprehensive engagement hub for commerce teams. By integrating communication channels, operational workflows, and warehouse management into a single interface, it increases efficiency and reduces errors.

Key Features:

• Unified Communication: Centralize conversations and actions across teams.
• Workflow Automation: Streamline operations, from order management to returns.
• Data Insights: Make informed decisions using robust analytics and reporting.
• Extensibility: Adapt and customize the platform to meet unique business needs.

​

3. StateSet Cloud Platform: Reliable, Scalable Infrastructure

Our cloud platform underpins both StateSet One and StateSet Response, providing an environment that scales seamlessly with your growth and ensures maximum uptime.

Key Features:

• Scalability: Automatically adjust resources to handle peak loads.
• Security & Compliance: Maintain strict data security and comply with industry regulations.
• High Availability: Enjoy minimal downtime through redundant architecture.
• Cost Efficiency: Optimize spending with flexible, usage-based pricing models.

​

The StateSet Advantage

​

For Operations Teams

• All-in-One Integration: Connects multiple commerce applications, from inventory to logistics.
• Reduced Overhead: Automates routine tasks, minimizing human error and headcount needs.
• Scalable Growth: Supports expansions without incurring proportional complexity.

​

For Customer Support Teams

• Unified Customer Data: View customer history and interactions in a single pane.
• Enhanced Efficiency: Resolve issues quickly with advanced logging and troubleshooting tools.
• Consistent Experience: Deliver uniform quality across all communication channels.

​

For Warehouse Management Teams

• Real-Time Visibility: Track inventory, orders, and shipments with live updates.
• Error Reduction: Automate workflows for replacements, returns, and warranty claims.
• Optimized Operations: Gain insights that help streamline warehouse processes.

​

For Developer Teams

• Modern Tools & APIs: Integrate rapidly using Hasura GraphQL endpoints and event-driven APIs.
• Frictionless Development: Quickly plug StateSet components into existing stacks with minimal overhead.
• Future-Proofing: Build on top of temporal frameworks and emerging technologies for long-term adaptability.

​

Why Choose StateSet?

1. Proprietary Technology: Leverages cutting-edge frameworks (Temporal, Hasura GraphQL, React Server Components) to deliver fast, modern solutions.
2. AI-Powered Automation: Goes beyond simple workflows to deliver adaptive, data-informed operations.
3. Scalability: Enables small and medium-sized businesses to operate at enterprise-level efficiency.
4. Continuous Innovation: We never stop improving—expect regular updates and new features.
5. Comprehensive Solution: Address multiple e-commerce challenges through a single, unified platform.

​

Getting Started

Kickstart your journey with StateSet by following these initial steps:

​

Example Integration

const { StateSetClient } = require('stateset-node');

(async () => {
  const client = new StateSetClient({ apiKey: process.env.STATESET_API_KEY });
  
  // Example: Retrieve order details using StateSet APIs
  const order = await client.orders.getOrderById('order_123');
  console.log('Order Details:', order);
})();

​

Next Steps

• Explore the Detailed Documentation: Dive deeper into each feature, API endpoint, and best practice.
• Join Our Community Forum: Get support, exchange ideas, and discuss solutions with fellow StateSet users.
• Schedule a Demo: See StateSet in action, and let’s tailor a solution for your unique needs.

Welcome to a future of seamless, intelligent, and automated commerce operations—welcome to StateSet.