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Welcome to StateSet

“StateSet is developing state-of-the-art systems for driving autonomous business operations and workflows driven by intelligent agents. It’s the greatest opportunity in software in decades and we are excited about building that future.” - Dom Steil, Founder & CEO, StateSet

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What is StateSet?

StateSet is a cutting-edge AI-powered software as a service (SaaS) company revolutionizing the direct-to-consumer (DTC) commerce space. Our mission is to empower fast-growing DTC brands with an autonomous commerce operating system that eliminates operational friction, enhances customer experiences, and drives unprecedented growth.

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Our Vision

At StateSet, we are building the next generation of commerce operations software, powered by AI and automation. We’re not just improving existing systems; we’re redefining what’s possible in the global commerce landscape.

We believe in relentless innovation fueled by insightful questions and a deep understanding of our customers’ challenges. By addressing these challenges head-on and continually seeking ways to enhance our platform, we aim to set new standards in the industry.

Together, let’s build a future where commerce operations are seamless, intelligent, and profoundly customer-centric.

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Our Philosophy

• “Focus on the customer.” — Everything we do begins and ends with delivering value to our customers.
• “Documentation is the product.” — Comprehensive and clear documentation empowers users to fully leverage our platform’s capabilities.
• “Creating the Stripe for warehouses is a huge opportunity.” — By simplifying and modernizing warehousing operations, we can revolutionize a critical sector of commerce.
• “An off-the-shelf API can unlock significant value.” — Providing accessible APIs enables customization and flexibility, meeting diverse customer needs.
• “Automation is expected; intelligent automation is the differentiator.” — We strive to go beyond basic automation, delivering the best agentic solutions that learn and adapt.

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The StateSet Ecosystem

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1. StateSet Response: Transformative Generative AI for CX

StateSet Response is our advanced Generative AI application designed to enhance Customer Experience (CX). It creates personalized, contextually relevant responses to customer queries, significantly improving response time and quality.

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Key Features:

• Natural Language Processing (NLP): Understand and respond to customer inquiries in natural language.
• Personalization: Craft tailored responses based on customer data and preferences.
• Continuous Learning: Evolve and adapt with machine learning algorithms.
• Multi-Channel Support: Seamlessly integrate with various communication channels.
• Function Calling: Make API callouts to integrated systems for actions like subscription management.
• MultiModal Vision: Process and respond to image-based queries with associated metadata.
• Product Metadata Filters: Leverage customer product data to provide tailored answers.

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2. StateSet One: Elevating Engagement and Operations

StateSet One is our comprehensive System of Engagement platform, designed for CX, Operations, and Warehouse Teams.

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Key Features:

• Unified Communication: Integrate communication channels for real-time collaboration.
• Workflow Automation: Streamline processes and reduce human error.
• Data Insights: Harness data analytics for informed decision-making.
• Customization: Tailor the platform to your specific business needs.

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3. StateSet Cloud Platform: Reliable Hosting for Seamless Performance

Our robust cloud infrastructure ensures reliable performance and scalability for StateSet One and StateSet Response.

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Key Features:

• Scalability: Easily accommodate growing user bases and fluctuating workloads.
• Security: Implement state-of-the-art security measures and maintain compliance.
• High Availability: Enjoy uninterrupted services with redundant infrastructure.
• Cost Efficiency: Optimize costs with flexible pricing models.

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The StateSet Advantage

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For Operations Teams

• Comprehensive solution integrating and automating commerce applications.
• Streamlined operations with reduced errors and increased efficiency.
• Scalability without proportional headcount increase.

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For Customer Support Teams

• Unified customer data view across all integrated applications.
• Improved support efficiency with advanced logging and troubleshooting capabilities.

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For Warehouse Management Teams

• Real-time visibility into inventory, orders, and shipments.
• Error reduction through automated workflows for replacements, returns, and warranties.

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For Developer Teams

• Modern development tools and APIs for rapid integration and deployment.
• Event-driven API enabling efficient, modern software solutions.

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Why Choose StateSet?

1. Proprietary Technology: Leveraging temporal framework, Hasura GraphQL engine, and React Server Components (RSC).
2. AI-Powered Automation: Streamlining operations, reverse logistics, and post-purchase workflows.
3. Scalability: Enabling small to medium-sized businesses to compete with large brands.
4. Continuous Innovation: Committed to developing next-generation commerce technology.
5. Comprehensive Solution: Addressing multiple aspects of e-commerce operations in one platform.

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Getting Started with StateSet

Begin your journey to world-class commerce operations by setting up your StateSet environment:

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Next Steps

• Explore our detailed documentation to learn more about StateSet’s features and capabilities.
• Join our community forum to connect with other users and get support.
• Schedule a demo to see StateSet in action and discuss your specific needs.

Welcome to the future of commerce operations with StateSet!