1
Onboard the brand — one flow, six services
onboarding.stateset.com provisions everything from a
plain-language intake: the org, a knowledge base with your policies embedded, a ResponseCX
organization with support rules, the brand in the Temporal workflow engine, NSR’s
ecommerce-returns rulebook with your refund window and final-sale rules, and an unpublished
Voice agent. Preview before launch; launch is idempotent; verification probes all six
services and heals drift.→ Brand Onboarding — portal, operator CLI, provisioning API, and the
MCP server an agent can drive itself.Two commands anchor the whole phase — provision, then prove it:Onboarding never invents your business rules — what you leave blank stays blank. Write
your shipping, returns, escalation and tone policies as plain language; the translator turns
them into KB articles, ResponseCX rules and NSR clauses deterministically.
2
Connect the commerce stack the brand already runs
Point the Sync Server at Shopify and NetSuite (or your ERP/3PL): orders flow in, inventory
flows back, every job is idempotent and replayable, webhooks verified. If retailers send you
purchase orders, EDI turns their 850s into orders and your 856s/810s into their inbox.→ Sync a Shopify store with NetSuite ·
Your first EDI 850 cycle ·
A retailer’s 850 to cash
3
Put agents on every channel
The ResponseCX agent onboarding created is inactive until you launch it — attach knowledge,
give it functions (real API calls, tested before a customer finds out), constrain it with
rules, then activate. Embed the chat widget on the storefront, publish the Voice agent once
you have heard it in your browser, and hand the back-office tools that have no API to
Computer Use.→ ResponseCX quickstart ·
Chat Widget ·
Put an agent on the phone ·
Automate a tool that has no API
4
Gate what moves money; make execution durable
Autonomy without control is a liability. Refunds, credits and cancellations route through
NSR — → Gate a refund with a verified decision ·
Run a durable order workflow ·
ResponseCX approvals
approved, denied, or refused with the cited rules, fail-closed when the
policy engine is unreachable, human approval above your value threshold. The operational
work itself runs as Temporal workflows: retried, compensated, replayable, with the proof
chain in the permanent event history.The gate is one call — and a refused verdict is a 200 with reasons, not an error:5
Watch it work: the interaction AND the operation behind it
A “where is my order?” message should end with the order actually fixed — this journey
follows one message across ResponseCX, Sync, Temporal and NSR to a closed operation. Billing
then charges for verified outcomes, not seats: a resolved contact is billable work, a
disputed one is a credit.→ From “where is my order?” to a closed operation ·
Billing and outcomes
6
Close the loop: agents that improve from their own work
StateSet Agents grades production conversations against a reward, curates what worked,
retrains, and evaluates on prompts the model never saw — lineage from the deployed model back
to the conversations that produced it. This is the difference between an agent that changed
and an agent that got better.→ StateSet Agents ·
Getting started for AI agents
What “autonomous” means here, concretely
Run this whole page as an agent instead of a person: every service here has an
MCP server, the skills are one
curl away, and
onboarding itself has MCP tools — an agent can provision the brand,
connect the stack, and launch the channels. That is the point.When something doesn’t fit
Each linked guide carries its own troubleshooting; Getting Help routes everything else — host status, the cross-engine error taxonomy, Discord, and the outcome dispute process.Next steps
Start phase one now
The onboarding portal is live — intake to verified provisioning in a sitting.
See the thesis run
One customer message crossing four engines to a closed operation.
Run this page as an agent
MCP servers and skills for every phase — including onboarding itself.
Which API when
Hosts, keys, headers and first calls for all twelve surfaces.