Set up ResponseCX
Use ResponseCX to automate customer operations with AI agents and deterministic workflows.
Prerequisites
- StateSet account with API access
- ResponseCX enabled for your workspace
- Access to commerce/CX integrations
Connect ResponseCX and run your first flow
- Connect your commerce and CX integrations.
- Configure agent settings and policies.
- Run a test workflow (returns or order status).
- Review results and traceability in the console.
Start with read-only workflows before enabling write actions.
Verify the result
Confirm that the agent can retrieve customer context and return a response in a test conversation.
Troubleshooting
- No context returned: Verify integration credentials and permissions.
- Agent errors: Check rate limits and policy configuration.
