Configuration

AutomationConfig

Each brand’s workflow binding holds a JSON AutomationConfig that drives all behavior. This is what makes one workflow serve every brand.

Field	Contains
`skip_rules`	`business_hours`, `ticket_age`, `intent_filter`
`escalation_rules`	Patterns, action, tags
`context_sources`	`shopify_customer`, `recharge_subscription`, `knowledge_base`
`tool_definitions`	LLM function schemas
`system_prompt_template`	Prompt with variable substitution
LLM settings	`model`, `temperature`, `max_tokens`, `max_rounds`
`classification`	Phases with labels and `gate_labels`
`review_gate`	`min_confidence`, `escalation_always_review`
`dispatch`	`add_tags`, `set_status`, `channel`
`post_actions`	Snooze workflows

Skip rules

Skip rules cause an early exit with no response generated. They are evaluated in order and the first matching rule wins.

Ticket ─▶ Business hours?  ──outside──▶ Skip
              │ within
          Ticket age?      ──too old──▶ Skip
              │ fresh
          Intent filter?   ──matched──▶ Skip
              │ no match
          Continue to automation

Business-hours evaluation is DST-aware via chrono-tz, so a brand’s hours behave correctly across clock changes rather than drifting by an hour twice a year.

Escalation rules

Pattern-based detection of sensitive topics in ticket text.

Pattern type	Example	Match style
Literal	`"lawsuit"`	Case-insensitive contains
Regex	`"cancel.*subscription"`	Compiled regex — cached, 512 max, 10KB limit

Action	Behavior
`tag_and_skip`	Add tags, return without generating a response
`tag_and_review`	Add tags, continue but force the review gate
`tag_and_continue`	Add tags, proceed normally

tag_and_continue still lets the agent answer — it only marks the ticket. If a pattern describes something the agent genuinely shouldn’t handle alone, use tag_and_review or tag_and_skip.

The regex cache is bounded at 512 entries with a 10KB pattern limit, so a pathological config can’t exhaust memory.

Environment

Temporal and API

Variable	Default
`TEMPORAL_SERVER`	`http://localhost:7233`
`TEMPORAL_NAMESPACE`	`default`
`TEMPORAL_TASK_QUEUE`	`stateset-response-automation`
`TEMPORAL_MAX_CACHED_WORKFLOWS`	`1000`
`TEMPORAL_HEALTH_PROBE_TIMEOUT_SECS`	`3`
`TEMPORAL_HEALTH_PROBE_INTERVAL_SECS`	`10`
`API_BIND_ADDR`	`0.0.0.0:8080`

Control plane

Variable	Purpose
`CONTROL_PLANE_DATABASE_URL` (or `DATABASE_URL`)	Required to enable the control plane
`CONTROL_PLANE_AUTH_MODE`	`required` (default), `optional`, `disabled`
`CONTROL_PLANE_API_KEYS_JSON`	Recommended over `CONTROL_PLANE_API_KEY`
`CONTROL_PLANE_TEMPORAL_ENABLED`	`true` to dispatch into Temporal
`CONTROL_PLANE_DISPATCH_*`	Dispatcher poll and retry behavior
`DISPATCH_HEALTH_REFRESH_INTERVAL_SECS`	`30` — API background refresh of dispatch-health metrics
`CONTROL_PLANE_PARITY_*`	Migration parity gates
`CONTROL_PLANE_ALLOWED_TASK_QUEUES` / `_PREFIXES`	Scope permitted Temporal task queues
`CONTROL_PLANE_ALLOWED_WORKFLOW_NAMES` / `_PREFIXES`	Scope permitted workflow names

AppConfig::validate() runs at startup in both the API and worker, so an invalid configuration fails fast rather than surfacing as a runtime error later.

Dashboard

Variable	Purpose
`VITE_ENGINE_API_BASE`	Engine API the dashboard targets
`ENGINE_API_PROXY_TARGET`	Local dev proxy target

In local development the dashboard proxies to the production engine API unless ENGINE_API_PROXY_TARGET is set. Set it before running the dashboard locally.

Logging

Structured JSON logging via tracing and tracing-subscriber, configured by RUST_LOG.

Control Plane Config Connector (MCP)

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Platform

StateSet One

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AI Agents

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Tools

Configuration

Configuration

AutomationConfig

Skip rules

Escalation rules

Environment

Temporal and API

Control plane

Dashboard

Logging

​Configuration

​AutomationConfig

​Skip rules

​Escalation rules

​Environment

​Temporal and API

​Control plane

​Dashboard

​Logging

​Related

Configuration

AutomationConfig

Skip rules

Escalation rules

Environment

Temporal and API

Control plane

Dashboard

Logging

Related