1. Load AutomationConfig      from brand_workflow_bindings
 2. Get Ticket                 Gorgias connector
 3. Skip Rules?          ──────────────▶ Return: Skipped
 4. Escalation Check?    ──tag_and_skip─▶ Return: Escalated
                         │
                         ├─tag_and_continue / tag_and_review─┐
 5. Gather Context  ◀────────────────────────────────────────┘
      ├─ Shopify: customer, orders ≤20
      ├─ Recharge: subscriptions ≤20
      └─ Knowledge Base: vector search, top_k ≤100
 6. Build System Prompt + Message History
 7. Function-Calling Loop      max 10 rounds
 8. Classification & Tagging
 9. Review Gate?
      ├─ confidence < threshold ─▶ wait for human signal
      │                              ├─ approved ─▶ dispatch
      │                              └─ rejected ─▶ Return: Rejected
      └─ otherwise ─▶ dispatch
10. Dispatch Response          create message, add tags, set status
11. Post-Actions               start snooze child workflows
                               ─▶ Return: Completed

Workflow ──▶ OpenAI    system prompt + ticket + tools
         ◀── tool_calls: [get_order("12345")]
Workflow ──▶ Shopify   shopify_get_order("12345")
         ◀── {order details}
Workflow ──▶ OpenAI    tool result + continue
         ◀── tool_calls: [search_knowledge_base("return policy")]
Workflow ──▶ Qdrant    search_knowledge_base("return policy")
         ◀── {matching articles}
Workflow ──▶ OpenAI    tool result + continue
         ◀── content: "Based on your order #12345..."