Prerequisites
- ResponseCX or an MCP-enabled agent
- Access to iCommerce SDKs or CLI
- Channel provider credentials
Connect a channel and route to iCommerce
- Connect your channel provider (chat, SMS, email, voice).
- Route incoming messages to a ResponseCX agent or MCP tool.
- Call iCommerce APIs or CLI for deterministic actions.
- Return results to the channel.
Run a gateway
Each channel has its own gateway process, and they all share one database and one~/.stateset/channels.json:
Verify the result
Send a message from the channel and confirm the reply contains the expected order or return data. If the agent answers but with nothing specific, the gateway is connected and the--db path is pointing at a database without that
order in it.
Related tasks
WhatsApp gateway
The linking flow for WhatsApp specifically, which needs a device scan.
iCommerce agent
What the gateway hands messages to.
CLI workflows
The commands an agent runs once —apply is on.
Skills
Teaching the agent how to handle a channel request end to end.