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Connect messaging channels

This guide shows how to connect messaging channels to the iCommerce engine using an agent-driven flow.

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Prerequisites

  • ResponseCX or an MCP-enabled agent
  • Access to iCommerce SDKs or CLI
  • Channel provider credentials

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Connect a channel and route to iCommerce

  1. Connect your channel provider (chat, SMS, email, voice).
  2. Route incoming messages to a ResponseCX agent or MCP tool.
  3. Call iCommerce APIs or CLI for deterministic actions.
  4. Return results to the channel.
Customer: Where is my order #12345?
Agent: Looks up order in iCommerce → returns status and tracking.
Keep write actions behind explicit confirmation (--apply) in agent workflows.

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Verify the result

Confirm the channel response includes the expected order or return data.